Frequently Asked Questions
Do you offer free shipping?
Yes — every US order ships free, with no minimum. No codes, no thresholds; it's just included.
How long does it take to get my order?
Every item is printed to order in the USA — nothing sits in a warehouse. Most orders are printed and shipped within 2–4 business days, and you'll receive tracking the moment yours ships.
Can I customize an item?
Almost anything in the store — hats, tees, hoodies, sweatshirts — can be customized with names, dates, or an inside joke for $5 per item. We email you a proof to approve before anything gets printed. See our Custom Orders page to get started.
What is your return policy?
Easy 30-day returns: send items back unused and in their original packaging within 30 days of your order for a refund or exchange. Sizing question before you buy? Ask us and we'll answer fast. Full details on our Return Policy page.
Do you really have designs for all 50 states?
Yes — over 17,000 designs covering all 50 US states plus hundreds of cities, mountain towns, lakes, and beaches. If you're from there, we probably made something for it — and if we somehow missed your place, tell us and we may just design it.
What sizes do you carry?
Sizes run from newborn and toddler through adult, so the whole family can match. Every product page includes a detailed size chart for men's, women's, and kids' fits.
Who makes Hey Mountains products?
Hey Mountains is a family-run shop based in Colorado, printing retro place-themed apparel since 2016 — over 46,000 orders and a 4.9-star average across 6,000+ reviews. Every item is printed to order in the USA.
How do I reach you?
Use our contact form or email Hello@HeyMountains.com — a real person replies, always within 24 hours.
Do you sell wholesale?
Yes — retailers can carry Hey Mountains through our wholesale program on Faire.