We offer a refund or exchange if the returned items are received within 30 days of the order date. After 30 days, we unfortunately cannot offer you a refund or exchange. To initiate a refund or exchange, please contact us at firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note: Returns include a 20% restocking fee.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Replacements (if applicable)
We only replace items if they are defective or damaged. If this is applicable, please send us an email at firstname.lastname@example.org.
To initiate a refund or exchange, please contact us at email@example.com for approval. Once approved, please mail your returns to:
P.O. Box 12353
Denver, CO, 80212
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.