Shipping policy

Last updated: November 15, 2026

Thank you for shopping with Hey Mountains. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Free shipping on all US orders.

Order processing

Every item is printed to order. Orders are printed and shipped within 2–4 business days. Customized items and group orders of 10+ may take a little longer; we'll let you know if so.

Delivery

Once your order ships, you'll get an email with tracking. Estimated delivery times are shown at checkout. They're estimates, not guarantees, and can be affected by carrier delays or weather.

Where we ship

We currently ship within the United States.

Orders with multiple items

Items may be printed at different facilities and arrive in separate packages. That's normal, and shipping is still free.

Address changes and cancellations

Need to change your address or cancel? Email hello@heymountains.com as soon as possible. Once an order goes into production we usually can't change it.

Lost, damaged or wrong items

If your package is lost, arrives damaged, or isn't what you ordered, email hello@heymountains.com with your order number (and a photo for damaged or misprinted items) and we'll make it right.

Questions? Email hello@heymountains.com. A real person replies within 24 hours.